FC Cladding (“we”, “us”) respects your privacy. This policy explains how we collect, use, store and disclose personal information when you use fccladding.com.au.
We manage personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth) where that Act applies, and we follow this standard on this website even if a small-business exemption might otherwise apply.
Who we are
FC Cladding
ABN 88 669 618 348
58 Efficient Drive, Truganina VIC 3029
(03) 8353 2459 · info@fccladding.com.au
What we collect
- Name, company, email and phone number
- Enquiry and quote details, including products on your quote list
- Delivery or pickup details if you request a quote
- Files you attach
- Chat-widget questions, if you use the on-site assistant
- Limited technical data from server logs
- Staff login details for the website dashboard
Why we collect it
We use this information to respond to enquiries, prepare quotes, arrange pickup or delivery, run the website and catalogue, and meet legal and insurance obligations. If you do not provide contact details, we cannot reply. We do not sell your personal information. Reference prices on the site are indicative; the office confirms final pricing.
Who we share it with
- Railway — website hosting, database and chat backend (typically United States)
- Resend — transactional email such as staff login codes (typically United States)
- Glass Half Full AI Forms-Service — contact, enquiry and quote submissions
- Google — Maps embeds (United States)
- Glass Half Full AI — hosts and supports this website
- Freight or suppliers, only as needed to fulfil a confirmed quote
- Professional advisers, insurers or authorities where the law requires it
Overseas disclosure
Information submitted through this website is likely disclosed to recipients in the United States (Railway, Resend, Google). Those providers are not always subject to the Australian Privacy Principles. We use reputable hosted services over HTTPS.
Cookies, analytics and marketing
Essential cookies are used for the staff dashboard session and for your quote list on this device. We do not run advertising pixels. Submitting a form does not add you to a marketing list.
Access, correction and complaints
Email info@fccladding.com.au or call (03) 8353 2459. If you are not satisfied, you may contact the OAIC at oaic.gov.au or 1300 363 992.
Notifiable data breaches
If an eligible data breach is likely to result in serious harm, we will notify affected people and the Australian Information Commissioner as soon as practicable where that scheme applies.
Related
Website use is also covered by our Website Terms.